Inside Product Specialist I (recent grad)
Mexico - Santa Fe
At Dell, we create the extraordinary. Our Inside Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they’re ready to deliver technical solutions to meet customers’ needs via phone, chat, web or email.
•Responsible for selling a defined set of products and services. Provides technical advice to the inside sales teams during the sales process. Accountable for delivering technical solutions, products, and /or services that address customer needs of varying complexity (via telephone, chat, web, or e-mail); or working with subject matter expert to address a solution of even higher complexity. Advises customer of product features, configurations, pricing, services and availability.
•1-2 yrs of relevant experience
•Specialized developing-level role with sales experience.
•Has built and continues to increase expertise for our product and service offerings, as well as business processes and systems, at a rapid pace.
•Product focused sales, moving to more solution set oriented approach for relationship account set at the intermediate level.
•Begins developing subject matter expertise.
•Effectively articulates the value proposition associated with specialized products and services.
•Recommends business solutions considering customer needs and company interests.
•Builds relationships with customers based on knowledge of and third party specialized products and services
Aplicar aqui: https://dell.wd1.myworkdayjobs.com/External/job/Mexico-City-Mexico/Inside-Product-Specialist-I_R052197
Specialist 2, Inside Product
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Inside Product Specialist, 2 on our Sales Services team in Mexico City.
•Provides product or BU specific expertise May own account sets and/ or be called into accounts as opportunities are identified
•Acts as a technical resource to support the sales organization to meet and/or exceed their objectives
•Identifies customer needs/ requirements, and recommends the appropriate products and solutions
•Provides pre-sales technical support during the sales process
•Remains up-to-date on new product, technology, and services offerings
•Stays current on industry and vertical solutions as well
•Assists in the on-going technical education and development of the broader team
•Promotes and positions key strategic product and service offerings
•Provides direction and guidance/mentor to less experienced team members and coaches others in closing complex deals
•If account/acquisition focused individual responsible for average to high revenue spend in business and/or account complexity within assigned business
•Strong understanding of products and services
•Accomplished level specialized sales representative, influencing how others engage and interact across the segment
•Strong understanding of subject matter
•Organizes internal/external resources in response to, and in anticipation of customer needs
•Maintains relationships at leadership and departmental levels to lead to new business opportunities
•Utilizes strategic probing to identify, evaluate, and recommend alternative technology solutions
•Understands and leverages solutions and can explain how solutions will benefit the overall business
•Effectively balances demands from multiple stakeholders
•Proactively identifies and manages opportunities in CRM to drive and deliver solutions and customer experience
•Engages cross functional resources, regardless of geographic location, in order to achieve goal/meet customer needs
•Effectively balances short term and long term priorities
•Trusted advisor to the account team(s) in providing clear understanding and awareness of the benefit of new products and services offered
•Full English (advanced)
•Experience in Sales Services, Storage and hardware